Return & Refund Policy

Last Updated: November 3, 2026

At NOIR ROSES, we want you to feel confident in every purchase. If something isn't right, we're here to help.

1. 30-Day Return Policy

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return, items must:

• Be unworn, unwashed, and unused, except for reasonable fitting.

• Be in their original condition, with all original tags and accessories included.

• Be free from stains, odors, makeup, perfume, and damage caused after delivery.

• Include proof of purchase or an order number.

All products are eligible for return if they meet the applicable return conditions, subject to any rights provided by law.

2. How to Request a Return

To begin a return, please contact us at:

Email: 1@noirroses.com

Include:

• Your order number.

• The item(s) you wish to return.

• Your reason for returning the item.

• Photos, if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions and the applicable return address.

Please do not send returns without contacting us first.

Do not mail returns to an address printed on the shipping label unless our support team specifically confirms that address.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, NOIR ROSES will cover reasonable return shipping costs or provide another appropriate remedy, as required by applicable law.

We recommend using a trackable shipping service for customer-paid returns.

We do not charge restocking fees.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at 1@noirroses.com.

Please provide your order number and clear photos showing the issue.

We will review the situation and arrange an appropriate solution, which may include a replacement, refund, or return at our expense.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable for voluntary returns, except when required by law or when the return results from our error.

If more than 15 business days have passed since your approved refund was issued, please contact us.

6. Exchanges

If you need a different size or style, contact our customer support team.

Exchanges are subject to availability. Where a direct exchange is unavailable, you may return an eligible item and place a new order.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before shipment. If your order has already shipped, the return process may apply.

If we cannot fulfill your order within the applicable shipping timeframe, we will follow applicable law regarding delay notifications, cancellations, and refunds.

8. Contact Us

For returns, refunds, exchanges, or order concerns:

NOIR ROSES
Website: https://www.noirroses.com
Email: 1@noirroses.com

We appreciate your support and are committed to resolving order concerns fairly.

This policy does not limit any consumer rights available under applicable law.